Refund and Returns Policy

Return and Refunds Policy for SilkAspire.com

Effective Date: 21-10-2024

1. Overview

At SilkAspire (“we,” “us,” or “our”), we are committed to ensuring your complete satisfaction with every purchase. If you’re not entirely satisfied with your purchase, we’re here to help.

2. Returns

• 2.1 Eligibility for Returns

  • Items must be returned within 15 days of the purchase date.

  • Products must be unused, unworn, and in the same condition as received.

  • Items should be in their original packaging with all tags, labels, and accessories included.

• 2.2 Non-Returnable Items

  • Custom or personalized items

  • Health and personal care items (for hygiene reasons)

3. Return Process

• 3.1 Initiate a Return

  • Contact our customer service at Silkaspire@gmail.com or +92 331 7171706 to obtain a Return Merchandise Authorization (RMA) number.

  • Provide your order number, the item(s) you wish to return, and the reason for the return.

• 3.2 Shipping Returns

  • You are responsible for the shipping costs for returning your item.

  • Shipping costs are non-refundable.

  • We recommend using a trackable shipping service or purchasing shipping insurance.

• 3.3 Inspection and Approval

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return within 15 days.

4. Refunds

• 4.1 Refund Processing

  • If your return is approved, we will initiate a refund to your original method of payment.

  • Refunds may take 2 days to process, depending on your payment provider.

• 4.2 Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account or credit card statement.

  • Contact your bank or credit card company; it may take some time before your refund is officially posted.

  • If you’ve done all of this and still have not received your refund, please contact us at Silkaspire@gmail.com.

5. Exchanges

• 5.1 Exchange Eligibility

  • We replace items only if they are defective or damaged.

  • If you need to exchange an item for the same product, contact us at Silkaspire@gmail.com.

• 5.2 Exchange Process

  • Follow the same steps as outlined in the Return Process to initiate an exchange.

6. Damaged or Defective Items

• If you receive a damaged or defective item, notify us immediately at Silkaspire@gmail.com with details and photos of the product’s condition.

7. Sale Items

• Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded or exchanged.

8. Gift Returns

• 8.1 Gifts with Receipt

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

• 8.2 Gifts without Receipt

  • If the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

9. International Returns

• 9.1 International Shipping

  • For international returns, you are responsible for shipping costs, duties, and taxes.

  • Shipping times may vary due to customs processing.

10. Cancellations

• 10.1 Order Cancellation

  • Orders can be canceled within 12 hours of purchase if they have not been shipped.

  • To cancel an order, contact us at Silkaspire@gmail.com with your order details.

11. Contact Information

• If you have any questions about our Return and Refunds Policy, please contact us:

  • Email: Silkaspire@gmail.com

  • Phone: +92 331 7171706

  • Address: Shop #5, street #4, Main Bazar, Jawala Nagar, Faisalabad, Pakistan.

12. Changes to This Policy

• We reserve the right to modify this Return and Refunds Policy at any time.

• Changes will be effective immediately upon posting to the website.

By making a purchase on our website, you agree to this Return and Refunds Policy.