Delivery Policy

Delivery Policy for Silkaspire.com

Effective Date: 21-10-2024

1. Shipping Methods and Delivery Times

• 1.1 Standard Shipping

  • Delivery Time: Estimated 2 to 4 business days

  • Availability: All orders within Pakistan

• 1.2 Express Shipping

  • Delivery Time: Estimated 1 to 2 business days

  • Additional Charges: Applicable at checkout

  • Availability: Select locations within Pakistan

• 1.3 International Shipping

  • Delivery Time: Varies by destination, estimated 15 to 45 business days

  • Customs and Duties: May apply and are the responsibility of the recipient

  • Availability: Selected international destinations

2. Shipping Rates

• 2.1 Standard Shipping Rates

  • Orders Over PKR 2000/-: Free shipping

  • Orders Under PKR 2000/-: Flat rate of PKR 150/-

• 2.2 Express Shipping Rates

  • Calculation: Based on weight, dimensions, and destination

  • Display: Final cost shown at checkout

• 2.3 International Shipping Rates

  • Calculation: Based on weight, dimensions, and destination

  • Display: Final cost shown at checkout

3. Order Processing Time

• 3.1 Processing Duration

  • Orders are processed within 1 business day after payment verification.

  • Orders placed on weekends or holidays will be processed on the next business day.

• 3.2 Order Verification

  • We may contact you for additional information for order verification.

4. Tracking Your Order

• 4.1 Tracking Information

  • A confirmation email with tracking details will be sent once your order has shipped.

  • You can track your order using the tracking number provided.

• 4.2 Delays in Tracking Updates

  • Tracking information may take up to 1 days to update after shipment.

5. Delivery Issues

• 5.1 Delayed or Lost Packages

  • If your package is delayed beyond the estimated delivery time, please contact us at Silkaspire@gmail.com.

  • For lost packages, a claim will be filed with the carrier.

• 5.2 Incorrect Address

  • Ensure your shipping address is correct. We are not responsible for packages delivered to an incorrect address provided by the customer.

• 5.3 Failed Delivery Attempts

  • After 3 failed delivery attempts, the package will be returned to us. Reshipment fees may apply.

6. Customs, Duties, and Taxes

• 6.1 International Orders

  • Import duties, taxes, and charges are not included in the item price or shipping cost.

  • These charges are the buyer’s responsibility and are determined by your country’s customs office.

• 6.2 Customs Clearance

  • Delays may occur if your shipment requires customs clearance.

7. Special Delivery Instructions

• 7.1 Delivery to APO/FPO Addresses

  • We support shipping to APO/FPO addresses via standard shipping methods.

• 7.2 P.O. Boxes

  • Shipping to P.O. Boxes is available for selected shipping methods.

8. Damaged or Missing Items

• 8.1 Reporting Damage

  • Inspect your order upon reception. If damaged, contact us within 3 days with photos of the damage.

• 8.2 Missing Items

  • If items are missing from your order, contact us immediately to resolve the issue.

9. Change or Cancellation of Order

• 9.1 Modifying Orders

  • To change your order, contact us within 12 hours of placing it.

• 9.2 Cancelling Orders

  • Orders can be canceled before they are shipped. A full refund will be issued to your original payment method.

10. Holiday Shipping

• 10.1 Extended Delivery Times

  • During peak seasons or holidays, delivery times may be longer than usual.

• 10.2 Early Ordering Recommended

  • Place orders early to ensure timely delivery during busy periods.

11. Contact Information

• For questions or concerns about your delivery, please contact us:

  • Email: Silkaspire@gmail.com

  • Phone: +92 331 7171706

  • Business Hours: 11 AM – 11 PM

  • Address:Shop #5, street #4, Main Bazar, Jawala Nagar, Faisalabad, Pakistan.

By placing an order with us, you agree to this Delivery Information policy.